We do not outsource our processing and packing, it is all done by ourselves in Tewkesbury, Gloucestershire. This enables us to ensure that your orders are processed in a timely manner and packaged to a high standard. We always try to ship out orders quickly on the same day of purchase if possible. Please contact us if you have any custom requirements beyond this information page.

If you decide to choose our next day service please be advised that we have a daily cut-off time of 1 pm. Orders placed before 1 pm will arrive the next working day and orders placed after 1 pm will be dispatched the next working day to then arrive the following working day.

Please note: Orders placed on Thursday after 1 pm will be dispatched on Friday and delivered on the next working day (Monday). Orders placed on Friday after 1 pm will be despatched on Monday to be delivered the next working day (Tuesday).

Dispatch Process

All items will be dispatched within 24 hrs Monday – Friday (excluding bank holidays/public holidays). Orders placed after 1 pm Monday-Friday (excluding bank holidays/public holidays) will be dispatched the next working day. If your order is placed on a weekend or bank holiday the order will be dispatched on the next working day.

Packaging

All the products will be shipped in their original packaging. Low volume orders of 1 to 3 bottles of polish are usually sent as a large letter. Larger orders will be sent as a parcel.

United Kingdom Shipping Services, Times, and Surcharges

Our shipping is fulfilled by Royal Mail and DPD Local. Both shipping suppliers have their own policies and procedures which we must follow.

Royal Mail Shipping

Royal Mail provides services all over the UK.

Second Class (Free Delivery) – 3 – 5 working days

First Class – 1 – 3 working days

DPD Shipping

Mainland UK only – Next working day,

Scottish Highlands / Islands – 2-5 working days,

Highlands postcodes – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Islands Postcodes – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Unfortunately, due to the additional charges from our couriers the following locations will be charged the following amounts.

  • Northern Ireland – 1-3 days = £10
  • Channel Isles – 1-3 days = £12
  • Isle of Man – 1-3 days = £10
  • Isle of Wight – 1-3 days = £10
  • Scilly Isles – 1-3 days = £10

European and International Shipping

Unfortunately, we can not ship internationally, however, we have teams located in the European area that would be able to deliver. For more information please contact our team via email or live chat and we can provide more detailed information.